# Remote Hands Program

> On-site technicians for your Bitcoin mining fleet. 24/7 monitoring, firmware updates, repairs, and dedicated support across our Iowa facilities.

Canonical: https://miningstore.com/mining-services/bitcoin-mining-remote-hands-program/
Last updated: 2026-08-21

On-site technicians at your facility. We fix problems before you notice them.

## Three Tiers of Support

Pick the level that matches your fleet size and uptime requirements. Scale up anytime.

### Bronze

Remote monitoring, firmware updates, and weekly reports. Built for operators running under 500 machines.

- Remote monitoring

- Weekly status reports

- Firmware updates

- Email support

 [Get Bronze Quote](<https://miningstore.com/contact/>)

### Silver

Everything in Bronze, plus on-site hardware repairs, 4-hour priority response, and monthly performance reviews.

- Everything in Bronze

- On-site hardware repairs

- Priority response (4hr)

- Monthly performance reviews

- Thermal optimization

 [Get Silver Quote](<https://miningstore.com/contact/>)

Most Popular

### Gold

A dedicated technician assigned to your machines. 1-hour response SLA, real-time alerts, custom firmware tuning.

- Everything in Silver

- Dedicated on-site technician

- Real-time alerting

- 1hr response SLA

- Custom firmware tuning

- Quarterly strategy reviews

 [Get Gold Quote](<https://miningstore.com/contact/>)

## How It Works

From first call to technicians on your machines.

1

### Tell us your fleet

How many machines, what models, what your uptime targets are.

2

### Pick a tier

Bronze, Silver, or Gold, based on your support needs and fleet size.

3

### We assign your team

Dedicated technicians at your facility, bonused on your uptime metrics.

4

### We monitor & maintain

24/7 monitoring, proactive alerts, firmware updates, and hardware repairs.

## One Technician Per 700 Machines

Our techs get a bonus on the uptime of the section they cover. When your machines drop, their take-home shrinks alongside yours.

 [Learn About Hosting](<https://miningstore.com/bitcoin-hosting/>)

## Related
- [Get Bronze Quote](<https://miningstore.com/contact/>)
- [Learn About Hosting](<https://miningstore.com/bitcoin-hosting/>)